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Terms of conditions

Payment

 

As a customer of a commission, you may choose how you want to pay. You can choose to pay directly with iDEAL, by bank transfer or in cash. Only after your payment has been received will your order be dispatched. Cash payment is only possible by appointment in Culemborg.

Shipping: only to the Netherlands, Luxemborg, Germany and Belgium

Shipping method prints

All prints are shipped CO2 neutral from Germany or England. They are packed in sturdy cardboard to prevent kinking and bending. Once the print is sent you will receive a track-and-trace code. Delivery in the Netherlands, Germany, England, Belgium and Luxembourg takes place within 7 working days.

Shipping method other items

You will receive a Track-and-trace code as soon as the package is received at PostNL. The mail will indicate when the package is expected to be delivered. I do my utmost to send the order as soon as possible. I will always keep you informed about this.

 

Packaging

From a sustainability point of view, I reuse as much packaging material as possible. For this I use envelopes, boxes and filling material from previously received packages.

 

Shipping costs 

Prints

When ordering a Giclee art print, shipping is possible worldwide. The costs vary per country. Please contact me for the exact costs. For the Netherlands shipping costs are €8,-

Others

Shipping costs in the Netherlands:

Envelope up to 100 gr = 2,50

Mailbox package = €4,-

Package 2 to 10 kg standard shipping = €12,-

 

When purchasing an original drawing or commissioned drawing, insured shipping is possible. Please contact us about this possibility. 

 

Shipping costs Belgium, Germany, Luxembourg

Shipping costs:

Envelope up to 200 gr = €3,95

Mailbox package = €7,50

Package 2 to 10 kg = €20,-

 

For a commissioned drawing, insured shipping is possible. Please contact us about this possibility. 

 

Shipping costs elsewhere:

Please contact me for exact costs

Delivery times

Delivery times are between 1 to 5 business days. Items that are readily available are shipped within two business days. Commissioned drawings are shipped as pre-arranged.
 

Cancel order

Would you like to cancel your order? Please contact me as soon as possible, your order may not have shipped yet. For commissioned drawings, cancellation is not possible when the drawing process has already begun.
 

Returns & exchanges

Exchanges and returns are not a problem. Just keep in mind that personalized items cannot be refunded. Please contact me and return the items within 14 days of delivery. Shipping costs are the responsibility of the consumer. The amount of the order will be refunded after receiving the products. Note: The products must be returned in the same condition as they were delivered.

 

The following items may not be returned or exchanged:

Custom and personalized orders, such as a commissioned or cropped poster

Prints, as these are made to order

Conditions for returns

Buyers are responsible for return shipping costs. If the item is not returned in original condition, the buyer is responsible for the reduction in value.

Commissioned drawing

I am available to create a commissioned drawing, using coloured pencil or pastel pencil. The choices for design, size, paper colour and with or without a drawn background will be discussed in advance by email or telephone.

Delivery time

When you commission a drawing, I will give you an estimate of when you can expect the portrait. If you need the drawing at a specific time, for example as a gift, the delivery time can be discussed. Keep in mind that on average 1 to 2 months are needed. During the drawing process, I will keep you informed of progress.

Reference photo

Please note that in order to make a good drawing, I can only work with good-quality photos. However, not any random photo can be used for this purpose due to Copyright issues. I can help find a suitable photo from free online stock photos, in some cases it is the best choice to buy a good photo from, for example, wildlifereferencephotos.com. Additional costs of this are for the client. If it is a portrait of a pet, I can give you tips on how to take the best possible photos. I reserve the right to reject what I deem unsuitable.

Down payment

A non-refundable deposit of 50% is required to guarantee your reservation. The balance will have to be paid upon completion when you are satisfied with the result. Any shipping costs are the client's responsibility.

Workshops and courses

 

Registration

Registration is possible via my website or by sending an email. I will then let you know if there is still space.

Cancellation

If you are unable to attend, you must cancel the lesson 24 hours in advance otherwise you will be charged.

Catch-up lesson

Per course series, I offer 1 catch-up lesson. If you are ill, for example, you can make use of this.  It is also possible to book the extra date. This is not available for the workshops.

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